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Refund policy
Returns
Returns and Exchanges MUST include the return/exchange form. Ship product and form to:
Trav's Outfitter Return Dept.
2610 8th Avenue SE
Watertown, SD 57201
We offer a 100% money back guarantee (less $5 return shipping fees) within 30 days with the following necessary exceptions:
• Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition
• IMPORTANT: Product must not show any evidence of wear and must be returned with all its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
• Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.
• Shoe returns and other boxed items must be inside the non-taped, undamaged box in which they were originally packaged. Please do not tape or attach postage directly to this box.
• If a replacement box is necessary for boxed merchandise that has been taped or damaged, the refund will be subject to a $5.00 deduction.
• Returns that are not in a new condition will be sent back to the customer.
Exchanges
Although the customer is responsible for return shipping cost, we will cover the cost to ship the replacement item. To request an exchange please call our customer service department at (866)508-5894.
IMPORTANT: Product must not show any evidence of wear and must be returned with all its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
Returns and Exchanges MUST include the return/exchange form. Ship product and form to:
Trav's Outfitter Return Dept.
2610 8th Avenue SE
Watertown, SD 57201
*CUSTOM ORDERS ARE NON-REFUNDABLE*